![]() ![]() In such cases, reserves the right to refuse to accept such item(s) and to return the same to the purchaser without refund. Unfortunately, we cannot make a refund for goods that have been opened or used or damaged or worn by you after receipt. The Product(s) you return must be in new, unused and unworn condition with all original packaging and tags still attached as we will not accept any item with any indication that is has been used or worn. We are unable to accept returns on items of lingerie, swimwear, earrings. When you cancel a Contract and return a Product(s) to us within the seven day period stated in clause 4.1 (for instance, because you have cancelled the Contract between us, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your entitlement refund via email within a reasonable period of time. We apologise but Special Delivery services are not available on International orders. Please note customers are responsible for payment of any local customs duties. Once International orders are placed and dispatched for delivery they are generally delivered within 8-12 business days from the date of dispatch. Once orders destined for Europe are placed and dispatched for delivery, they are generally delivered within 5-8 business days from the date of dispatch. Unfortunately, we cannot presently offer next day delivery on a Saturday or a Sunday. For next day delivery, please place orders before 12.00 noon (GMT) Monday to Friday as we cannot guarantee next day delivery of orders placed after 12.00 noon (GMT) on Monday to Friday. Orders dispatched for special delivery in the UK are generally delivered within 24 - 48 hours from the time of dispatch. Orders dispatched for registered delivery in the UK are generally delivered within 2-3 business days from the date of dispatch. UK Mainland: UK Standard Signed For Delivery Free (for Orders Over £75) or £4.50 (for Orders Under £75) We cannot accept responsibility for delayed or late deliveries that are due to circumstances beyond our control. At we do our best to ensure that your order is delivered within the specified time. The amounts may be updated from time to time as and when local postage rates are amended. The following is an indication of our shipping costs (as at March 2015). You can track the progress of your order at any time by logging into My Account from the Home page on our website. We endeavour to process your order on the: (a) same day for all orders received before 12.00 noon (GMT) between Monday and Friday and (b) following Monday (excluding public holidays in the UK) for all orders received on a Saturday or Sunday however, we do ask for your patience during busy periods and public holidays in the UK. Once we have received your order and payment, we will make every effort to ensure that your order reaches you as quickly as possible. Free UK Mainland Delivery (Standard Signed For) on Orders Over £75! ![]()
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